In Phase-1, Runesse does not handle or store payment funds directly. All reimbursements and refunds occur outside the application between the buyer, the cardholder, and the merchant.
If a merchant reverses a transaction, the buyer will receive the refunded amount exactly as credited by the merchant. Platform charges already paid may not be refundable unless specified otherwise.
Runesse will assist in verifying proofs and supporting communication between the buyer and cardholder, but it does not intervene in bank-level refund timelines.
Once Phase-2 (Escrow) is enabled, the refund and settlement rules will follow the escrow provider’s policies, which will be published prior to rollout.